Return & Refund Policy

1. Introduction

At Octave Home Deco, we are committed to ensuring customer satisfaction. This Return & Refund Policy outlines the conditions under which products purchased from https://octavehomedeco.com can be returned and refunded.

By making a purchase on our website, you agree to this policy.

2. Eligibility for Returns

You may request a return if:

• The item is defective, damaged, or incorrect upon delivery
• The item is unused, in its original packaging, and in the same condition you received it
• The return request is made within 7 days of receiving the order

3. Non-Returnable Items

The following items cannot be returned:

• Products that have been used or altered
• Items not in their original condition or packaging
• Custom-made or special-order items (if applicable)
• Clearance or final sale items (if specified on product page)

4. Return Process

To initiate a return:

1. Contact us via legal@octavehomedeco.com or our customer support line
2. Provide your order number, product details, and reason for return
3. Wait for approval and return instructions

Important:
Returns sent without prior approval may not be accepted.

5. Refund Policy

Once your returned item is received and inspected:

• If approved, your refund will be processed within 5–10 business days
• Refunds will be issued via:
  • Original payment method, or
  • Store credit (where applicable)

6. Shipping Costs

• Original delivery fees are non-refundable, unless the return is due to our error (wrong or defective item)
• Customers may be responsible for return shipping costs unless the item is faulty or incorrect

7. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

• Contact us within 48 hours of delivery
• Provide clear photos/videos as evidence
• We will arrange a replacement or full refund at no extra cost

8. Order Cancellation

• Orders may be cancelled before they are processed or shipped
• Once an order has been shipped, it cannot be cancelled but may be returned under this policy

9. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your payment provider (processing times may vary)
• If the issue persists, contact us for assistance

10. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Changes take effect once published on the website.

11. Contact Information

For return and refund inquiries:

Website: https://octavehomedeco.com
Company Name: Octave Home Deco Enterprise
Address: School Block Suit 5 & 6, 3rd Floor, Agric Complex Odun-ade, Lagos, Nigeria
Phone: +2347016282815
Email: legal@octavehomedeco.com