Shipping Policy

1. Introduction

At Octave Home Deco, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines how we process, ship, and deliver orders placed on https://octavehomedeco.com.

By placing an order with us, you agree to the terms outlined in this policy.

2. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation
• Orders are not processed or shipped on weekends or public holidays
• During peak periods (sales, holidays), processing times may be slightly extended

3. Shipping Time & Delivery

Estimated delivery times depend on your location:

• Lagos: 1–3 business days
• Other States in Nigeria: 3–7 business days
• Remote Areas: 5–10 business days

Note: Delivery times are estimates and may vary due to external factors such as logistics delays, weather, or high demand.

4. Shipping Fees

• Shipping fees are calculated at checkout based on your location and order size
• Any applicable delivery charges will be clearly displayed before you complete your purchase

5. Order Tracking

• Once your order is shipped, you may receive a tracking number or shipping update via email or SMS (where available)
• You can use this information to monitor your delivery status

6. Delivery Policy

• Orders are delivered to the address provided at checkout
• Please ensure that your delivery details are accurate to avoid delays
• Someone may be required to receive and sign for the package upon delivery

7. Failed Delivery Attempts

If delivery fails due to:

• Incorrect address
• Recipient unavailable
• Refusal to accept the package

We may:

• Attempt re-delivery (additional charges may apply), or
• Return the item to us

8. Shipping Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

• Courier or logistics issues
• Weather conditions
• High order volumes
• Unforeseen circumstances beyond our control

We will keep you informed where possible.

9. Damaged or Lost Packages

If your order arrives damaged or is missing:

• Contact us within 48 hours of delivery
• Provide your order number and evidence (photos/videos)

We will investigate and arrange a replacement or refund where applicable.

10. International Shipping

Currently, Octave Home Deco delivers within Nigeria only.
(You can update this section later if you expand internationally.)

11. Order Changes & Cancellation

• Orders can only be changed or cancelled before they are processed
• Once shipped, orders cannot be modified

12. Contact Information

For shipping inquiries or support:

Website: https://octavehomedeco.com
Company Name: Octave Home Deco Enterprise
Address: School Block Suit 5 & 6, 3rd Floor, Agric Complex Odun-ade, Lagos, Nigeria
Phone: +2347016282815
Email: legal@octavehomedeco.com